Privacy Policy

Introduction

At Neon Alley Events, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our event planning services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect via the website includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and postal address that you voluntarily give to us when you register with our website, contact us about our services, or when you choose to participate in various activities related to the website. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website or engaging our services.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you book our services or place an order on the website. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the website from a mobile device.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

  • Create and manage your account.
  • Process payments and refunds.
  • Email you regarding your account or event booking.
  • Send you a newsletter.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the website.
  • Generate a profile about you to display content that will be of interest to you.
  • Administer sweepstakes, promotions, and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the website to you.
  • Email you regarding your event planning.
  • Enable user-to-user communications.
  • Increase the efficiency and operation of the website.
  • Monitor and analyze usage and trends to improve your experience with the website.
  • Notify you of updates to the website.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the website.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions or other content to the website, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Your Rights

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request to our contact details provided below.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Neon Alley Events
220 Brunswick Street
Fitzroy, VIC 3065
Australia

Email: [email protected]
Phone: +61 3 9123 7788

Last Updated: March 1, 2026